Privacy Policy.

This page is maintained by CRTE Agency to describe how we handle information on crteagency.com. It is not legal advice. If you need advice specific to your situation, please consult qualified counsel.

1. Who we are

CRTE Agency ("CRTE," "we," "us") is a marketing agency and production studio based in Los Angeles, California. This policy covers the crteagency.com website, our contact forms, and the intake we do for CRTE Agency and CRTE Studio engagements.

2. Information we collect

• Contact details you submit. Name, email, phone number, company, and anything you type into a form on the site (project brief, budget, timeline).
• Communications. Emails, calls, texts, and messages you send us in connection with a project or prospective engagement.
• Website usage data. IP address, browser type, referring URL, pages viewed, and interaction events collected by analytics and tag management tools.
• Cookies and similar tech. See our Cookie Policy for details on the cookies set by this site and our analytics providers.

3. How we use information

• Respond to inquiries and scope potential engagements.
• Deliver and improve services under a client agreement.
• Send transactional messages (proposals, invoices, project updates).
• Improve the website, understand traffic, and measure marketing performance.
• Comply with legal obligations and enforce our agreements.

We do not sell personal information. We do not use your project data to train third-party AI models.

4. Sharing

We share information only with service providers we use to run the business — hosting, analytics (e.g. Google Analytics), tag management (e.g. Google Tag Manager), booking (e.g. Calendly, Pixieset), email delivery, and payment processing. These providers are bound by their own terms and privacy policies. We also share information when required by law or to protect our rights.

5. Retention

We keep contact-form submissions and client project records for as long as the relationship is active and for a reasonable period afterward for accounting, legal, and portfolio purposes. You can ask us to delete your information at any time.

6. Your choices and rights

Depending on where you live (including California under the CCPA/CPRA and the EU/UK under GDPR), you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain uses. To exercise any of these rights, email us at workwith@crteagency.com. We will not discriminate against you for exercising a privacy right.

7. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect information we hold. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

8. Children

This site is not directed at children under 13, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with a new "Last updated" date.

10. Contact

Questions? Email workwith@crteagency.com or call (310) 601-6291.